Help & Support
Everything that used to live on our old help and knowledge base sites now sits inside your customer portal, alongside your licences and downloads.
In your customer portal
Sign in with the email address on your licence — no password needed the first time, we'll email you a secure link.
- Knowledge base — how-to guides and troubleshooting for every product
- Downloads — installers and product manuals
- Video tutorials — walkthroughs of common tasks
- Support tickets — raise an issue and track our replies
- Licences — see what you own, and transfer a licence to a new machine
Would rather just ask someone?
You don't need an account to reach us. Send us a message and a real person will read it — there are two of us, so it will not sit in a queue.
Looking for a specific product?
Each product page covers what it does, what it costs, and what it needs to run.
Arrived from help.romacsys.com or kb.romacsys.com? Those sites have been retired and their content now lives in the customer portal. Your old links will bring you here.